Return policy

At RVan, customer satisfaction is our top priority.
We are committed to providing you with high-quality products.
If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Here’s our return policy:

Return conditions

1. Return Policy: You have 30 days from the date of receipt of your order to return an item.
2. Condition of Items: Items must be returned in their original condition, unused, undamaged and in their original packaging with all labels attached.
3. Proof of Purchase: Proof of purchase, such as a receipt or invoice, is required to process the return.

Return Process

1. Initiating a Return: To initiate a return, please contact our customer service department at [email protected] or 819 616-9728.
   Our team will provide you with a return number and detailed instructions on how to proceed.
2. Packing the items: Carefully pack the items to be returned, including all accessories, manuals and proof of purchase.
3. Shipping: Send the package to the address provided by our customer service department.
   Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on our part.

Refunds

1. Refund Processing: Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.
   If your return is approved, a credit will automatically be applied to your original payment method.
2. Refund Policy: Refunds will be processed within 5-10 business days of receipt and inspection of returned items.

Exchanges

If you wish to exchange an item, please follow the same process as for a return.
Clearly indicate the item you wish to exchange.
Exchanges are subject to product availability.

Return shipping costs

Return shipping costs are at the customer’s expense, except in the case of a defective product or an error on our part.
We recommend using a trackable delivery service to guarantee receipt of your return.

Contact us

If you have any questions about our return policy, please contact our customer service department at [email protected] or 819 616-9728.

We thank you for your confidence and hope you enjoy your purchases.